Questions by topic

    I have grouped the answers into four topics. You can go to the one that matches your question, or read the full list below.

    Services and scope

    What I do, what I don't do, and where I can help most.

    Pricing and billing

    Hourly tiers, projects, invoices and what is included.

    Working together

    Tools, response times, weekly updates and how I take a request through to completion.

    Trust and security

    NDAs, data, access and confidentiality.

    Frequently Asked Questions

    Answers to common questions about working with me at Rellatech

    I start with administrative support: inbox and calendar management, scheduling, meeting notes and follow-up, documents, records, data entry, and recurring reports. From there I take on operations support such as project coordination, client onboarding, and process documentation. Because I am comfortable with technology, I also handle CRM and workflow work and website updates.

    After a free call, I send you a proposal with the scope, timeline and price for your work.

    Yes. I work with clients in Canada, the United States, the United Kingdom, and Australia, and I plan my working hours so time zone differences do not hold up the work.

    I review every inquiry personally and reply within one business day. For current clients, I usually reply the same business day during the working hours we agreed on.

    Yes. I take on defined projects as well as ongoing support. The proposal sets out the scope and price for either.

    Google Workspace, Microsoft 365, Keap, HubSpot, GoHighLevel, ActiveCampaign, Asana, ClickUp, Trello, Zapier, Make, and the usual document and reporting tools. If you use something I have not worked with before, I learn it.

    Book a free call. If we are a good fit, I send you a proposal with the scope, timeline and price. Once you accept it, I send the contract for you to sign, and then we have a kickoff and onboarding call to set up access and agree the priorities.

    You work directly with me throughout the engagement. I handle recurring administrative work and can also support many of the CRM, workflow, and website tasks connected to it.

    Both. Some clients need me every week, and others contact me when something comes up. I can work either way.

    I have worked with technology companies, creative services, consulting firms, nonprofits and growing businesses. Because I have worked across many industries, I learn a new business quickly.

    I take confidentiality seriously. I can sign an NDA, and I follow strict data protection practices so your information stays private.

    Yes. I am used to joining existing workflows and working alongside other team members, and I adapt to your tools and communication style.

    Questions to think through before you hire.

    If you have not hired a virtual assistant before, these are usually the first questions people ask. I have answered each one plainly.

    A virtual assistant handles the recurring work that keeps a business running: inbox and calendar, scheduling, client onboarding, CRM updates, invoicing, light research and social posting. A technical virtual assistant, which is the work I do, also handles automations, CRM builds, websites, dashboards, LMS setups and the integrations that keep the same work from coming back each week.

    Read the full hiring guide

    Pricing and billing questions

    After a free call, I send you a proposal with the scope, timeline and price for your work. See the pricing page for details.

    Book a free call

    Working together day to day

    We can use Slack, email or your preferred project tool. Most clients use Slack for quick questions and email for anything that needs a written record. I work in whichever way suits you.

    Trust and security

    Yes, always. I can sign yours, or we can use a mutual one. I keep all client information confidential.

    What you can expect when we work together.

    I like you to know what to expect. After the first month, most ongoing clients settle into the following weekly routine.

    Monday kickoff

    A short written check-in covering priorities for the week, anything urgent and anything that is holding you up.

    Mid-week deep work

    I work in your inbox, CRM, decks and project tool, so you can focus on the work that needs you.

    Friday wrap

    A written report covering hours used, work completed, work in progress and what I need from you next week.

    Where to look next

    Services

    The full list of what I do, with detail pages for each.

    Open

    Book a call

    A free call to talk through what you want to hand over. I send a proposal after.

    Open

    Case studies

    Client projects, with the results and numbers from each.

    Open

    Still Have Questions?

    Send me a message and I will reply within one business day.

    Trouble seeing the form? Open it in a new tab.

    Need personalized guidance?

    50+
    Companies Served

    Businesses I have worked with and supported

    98%
    Client Satisfaction

    Many of my clients come back to me for further work

    100+
    Projects Completed

    From small fixes to larger operations projects

    5+ Years
    Experience

    Years of administrative and operations work across different industries

    Tell me about the support you need.

    I can help with your inbox, calendar, documents, client coordination, CRM upkeep and the workflows behind them. Tell me what your team needs and I will take it from there.

    Let's work together

    Book a free call