2.3M

    Characters compiled into one searchable document

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    Manual data entry after the Sheets sync went live

    100%

    Of audits delivered with a fix plan as well as the findings

    Connected work across admin, technology and operations.

    Each story shows several responsibilities I handled for the same client, and how they fit together.

    One Virtual Assistant Across a Growing Platform's Marketing and OperationsConnected client work

    One Virtual Assistant Across a Growing Platform's Marketing and Operations

    I connected website work, audience research, outreach, content and enquiry routing for a Canadian hiring platform.

    Areas: Website development, copywriting, design, research, outreach, form setup, scheduling and campaign tracking.

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    Connecting CRM Support, Reporting and Training for a Healthcare Software BusinessConnected client work

    Connecting CRM Support, Reporting and Training for a Healthcare Software Business

    I worked across account checks, technical fixes, subscriber records and support resources for a software business serving healthcare practices.

    Areas: CRM support, account quality checks, reporting, troubleshooting, documentation, training and team handovers.

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    Keeping Telecom Service Setup, Support and Billing ConnectedConnected client work

    Keeping Telecom Service Setup, Support and Billing Connected

    I coordinated the records and handoffs linking customer orders, technical setup, support follow-ups and billing review for a telecommunications provider.

    Areas: Customer coordination, technical documentation, ticket review, reporting, invoice quality checks and staff onboarding.

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    Connecting Project Follow-Ups and Monthly Invoicing for a Technology ConsultancyConnected client work

    Connecting Project Follow-Ups and Monthly Invoicing for a Technology Consultancy

    I supported project coordination, executive administration and the review process behind monthly client invoices.

    Areas: Project tracking, meeting follow-ups, executive support, automation rules, invoicing and document preparation.

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    Connecting Inbox Management and Bookkeeping Intake for a Business OwnerConnected client work

    Connecting Inbox Management and Bookkeeping Intake for a Business Owner

    I organized a business owner's inboxes and routed the relevant receipts and invoices into the bookkeeping intake process.

    Areas: Email management, document classification, bookkeeping intake, exception handling and recurring administrative support.

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    Coordinating Executive Schedules, Approvals and Follow-UpsExecutive Operations

    Coordinating the work behind a chief executive

    Executive support involves keeping meetings, materials, approvals and follow-ups connected.

    Areas: Executive coordination, meeting preparation, document tracking and follow-through.

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    Creating an Onboarding Pack from Working InstructionsOperations Documentation

    Turning scattered instructions into an onboarding pack

    A telecommunications services company needed documentation for an accounting role whose recurring procedures were spread across Slack conversations.

    Areas: Process documentation, onboarding preparation and handover organization.

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    GoHighLevel Support

    GoHighLevel technical support for SaaS platforms

    I provide ongoing GoHighLevel support for SaaS platforms and agencies.

    Areas: CRM support, technical troubleshooting, documentation and vendor coordination.

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    Project Management

    Rebuilding a project workspace for clearer coordination

    A startup managing several active projects needed a more organized Monday.com workspace as part of its executive and operations support.

    Areas: Project tracking, meeting coordination and workflow organization.

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    Explore more of my work.

    1

    Administrative and executive support

    Meeting preparation, records, research, approvals and the follow-ups that keep responsibilities moving.

    2

    Operations and process documentation

    Project coordination, onboarding, SOPs, reporting and handovers across people and systems.

    3

    CRM and workflow support

    Customer records, forms, integrations and automations that support communication and delivery.

    4

    Website and content support

    Website builds, content updates, ecommerce administration and the connections between a website and the business behind it.

    HoneyBook / Coaching AutomationJuly 31, 2026

    Connecting Client Onboarding and Programme Follow-Up

    I connected payment, onboarding and programme-stage communications for an executive coaching business using HoneyBook and its existing tools. I also prepared SOPs to explain the workflows and their maintenance.

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    ClickUp / Resource ManagementJuly 24, 2026

    Building Workload and Capacity Views in ClickUp

    I extended an existing ClickUp workspace with time, workload and capacity views, supported by Make automations. I documented the setup and handed it over to the operations team.

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    Dashboard DesignAugust 10, 2026

    Consolidating Membership and Sponsorship Reporting

    I reviewed reporting needs and redesigned a HubSpot dashboard to bring membership and sponsorship information into a clearer visual layout. I also worked on the related freelance-management board.

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    Connecting Questionnaire and Booking Data in One Lead Tracker
    AutomationFebruary 28, 2026

    Connecting Questionnaire and Booking Data in One Lead Tracker

    For Artist Alignment Academy, I built a workflow that brings Typeform and Calendly information into a Google Sheets lead tracker. It matches records by email, fills available missing fields and adds new contacts.

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    Reviewing a Delivered Website and Coordinating the Fixes
    AI WorkflowFebruary 26, 2026

    Reviewing a Delivered Website and Coordinating the Fixes

    I reviewed a newly delivered website, used an AI-assisted crawler to identify potential defects and checked the findings before correcting the agreed issues. The client received a clearer record of what needed attention.

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    Building a Shopify Storefront for Swift Racing Canada
    Web Build & EcommerceMay 28, 2026

    Building a Shopify Storefront for Swift Racing Canada

    I built a Canadian storefront for Swift Racing Canada, organizing configurable products, product information and freight-related purchasing requirements. The work connected catalogue structure with the customer's browsing and inquiry journey.

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    Organizing a Shopify Catalogue and Storefront
    E-commerce OperationsApril 18, 2026

    Organizing a Shopify Catalogue and Storefront

    I cleaned up product records, reviewed inventory and pricing updates, organized collections and addressed storefront issues for a performance-parts retailer. The work included coordinating source files and approvals alongside the technical changes.

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    From One Blog Post to a New Website for Kibbi
    Web DesignOctober 2, 2026

    From One Blog Post to a New Website for Kibbi

    I wrote a youth job-safety post for Kibbi's Restaurants Canada student initiative, redesigned their blog and revamped mykibbi.ca, then built the whole new website from a mock-up the founder approved.

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    Social Media Content Planned by Audience for Kibbi
    Social MediaOctober 16, 2026

    Social Media Content Planned by Audience for Kibbi

    I plan and design Kibbi's social media posts by audience, from associations and colleges to employers and youth, and made a school flyer template with a tracked QR code for each school.

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    What connects these projects.

    1

    Understanding the responsibility

    I begin by understanding what needs to happen, who is involved and what a useful result would look like.

    2

    Following the details through

    I pay attention to the connected steps: the document needed for a meeting, the approval holding up a task or the record that needs updating after a client interaction.

    3

    Combining business and technical skills

    My administrative and operations experience helps me understand the work. My technical background helps me use and improve the tools supporting it.

    4

    Making the work easier to continue

    I prepare the agreed records, instructions and handover materials so the people involved can understand what has been completed and what needs ongoing attention.

    Tell me about the work you would like to hand over.

    You may need help coordinating an executive's workload, documenting a process, organizing records or keeping a project moving. Tell me what you would like to hand over, who is involved and any important deadlines. We can discuss a scope that fits your needs.

    Book a free callExplore my services