Website support that keeps your business information current.
Hand over website updates, page builds and routine maintenance to someone who understands how your website connects to your daily operations. I help business owners, founders and teams keep their websites organized, useful and up to date. Whether you need a single change, a new landing page or ongoing support, we agree on the work and timeline before starting.
What is website support?
Website support covers content and page updates, landing pages and website builds from templates or supplied designs, forms and booking connections, routine maintenance, troubleshooting, Shopify content and catalogue support, and on-page search basics with reporting setup. I take care of agreed website tasks, track outstanding changes and check the affected pages and functions, remotely from Canada.
Websites I've built.
All of these sites are live, and you can click through to see any of them.
Solo Practice Websites
I created Solo Practice Websites, my standalone website design offer for therapists and group practice owners across Canada and worldwide.
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First North Partners
I built firstnorthpartners.com for First North Partners, a Calgary advisory firm that helps Vietnamese businesses enter the Canadian market.
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Kibbi
I built the new mykibbi.ca for Kibbi in HubSpot CMS, from a mock-up the founder approved.
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Rellatech
This is my own business site.
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The Undivide Project
A nonprofit working on climate change and digital inequity.
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Monica C. Sanders
A personal website for attorney, scholar, and social impact entrepreneur Monica Sanders.
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Texas Fine Painters
A home painting and remodeling company in North Dallas.
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Streamline Pet Solutions
A pet grooming business consultancy in Plano, Texas.
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Golden Apple Children's House
A licensed childcare provider offering quality early childhood education.
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Swift Racing Canada
The Canadian home of Swift Racing rowing shells and accessories.
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Bonne Terre Labs
A technology studio building data tools for climate resilience, community equity and public innovation.
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Juliesare Beauty Hub
A one-page site for Juliet, a beauty UGC creator.
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Sip Code
A guide to Ontario wine country.
Visit siteHelp with website tasks as your business changes.
As your business changes, your website needs updating too. Services change, team members join, events need publishing and inquiry forms need to reach the right person. I take care of agreed website tasks, track outstanding changes and check the affected pages and functions. You have one consistent person to coordinate the work and explain anything that needs your attention.
- Business owners whose services, team and events have moved on since the site was last updated.
- Teams whose inquiry forms need to reach the right person, with the follow-up that comes after.
- Businesses that inherited a site from a previous agency or developer.
- Shopify stores whose product information and collections need regular attention.
- Anyone with a single fix, a landing page or a launch that needs one consistent person on it.
What I can help with.
Content and page updates
I keep your website in line with what your business offers. I publish approved copy, update service information, replace images, format blog posts and maintain team profiles, contact details and downloadable documents.
Landing pages and website builds
I turn your approved content and design direction into a working page or website. I build using templates or supplied designs, organize the content and configure the agreed forms, buttons and connections. Before launch, I check the layout and key visitor journeys across desktop and mobile.
Forms and booking connections
I help inquiries reach the right place. I review contact forms, intake forms and booking links, check where submissions go and investigate missing notifications or information. Where included in your scope, I connect the form to your CRM or follow-up process and test the handoff.
Routine website maintenance
I look after the site regularly after launch. Depending on your platform and support arrangement, maintenance can include software updates, backup checks, link reviews, form testing and investigation of layout or plugin issues. We agree on the schedule, checks and response expectations so you know what is covered.
Website troubleshooting
When something stops working, I find out why. I investigate issues such as broken links, display problems, failed forms and conflicting settings. I explain the findings, make the agreed fixes and identify anything that needs input from your hosting provider or another specialist.
Shopify content and catalogue support
I keep product information and store administration organized. I help maintain product listings, variants, collections, images and approved store content. Other work, such as app configuration or shipping settings, is reviewed and scoped around your store's requirements.
On-page search basics and reporting setup
I keep the search details on each page organized. I can implement approved page titles and descriptions, review heading structure, add descriptive image text and address broken internal links. Support can also include agreed setup or troubleshooting for Google Analytics and Search Console.
Platforms I work with.
I support websites built on WordPress, Shopify, Squarespace, Webflow, Wix Studio, Kajabi and Showit. The scope depends on your platform, existing setup and the changes required. I review those details before confirming the work.
Website platforms
- WordPress
- Squarespace
- Webflow
- Wix Studio
- Showit
Commerce and courses
- Shopify
- Kajabi
Forms, bookings and reporting
- Form and booking tools
- Google Analytics
- Search Console
Website support connected to your operations
A website inquiry is often the beginning of a wider process. It may need a CRM record, a confirmation email, a booking link and a follow-up from your team. My background in technical support, administration and operations helps me understand those connected steps. I can handle related website and administrative responsibilities within our agreed scope, reducing the need to coordinate separate people for closely related tasks. You work directly with me, with clear priorities and updates on what has been completed. Within an agreed scope, that can include:
- Content, page and profile updates published from approved copy
- Landing pages and builds from templates or supplied designs, checked on desktop and mobile before launch
- Form and booking connections tested through to your CRM or follow-up process
- Maintenance on an agreed schedule: updates, backup checks, link reviews and form tests
- Troubleshooting with the findings explained, and anything for your host or a specialist identified
- Page titles, descriptions, headings, image text and internal links kept in order
What recent web work has looked like.
Swift Racing Canada: niche ecommerce build
For a Canadian rowing brand, I built a catalog with many product variants, freight rules for oversized items, editorial product pages and a mobile-first design.
Performance parts store: Shopify cleanup
I removed duplicate products, set up CSV-based inventory and automated collections, and edited the theme code, so the store was organized and working properly.
AI-powered website audit
I built a crawler that scanned every page and listed the issues the previous developer had missed. The client used the report to get a refund.
Practical technical experience.
I'm Valentina Akpan, founder of Rellatech. I began my career in telecommunications technical support and later worked across customer success, technical support, administration and operations in Canada.
I hold a web development certificate from Aptech, alongside a BA from the University of Uyo and an MBA from University Canada West.
That combination helps me approach website work with both technical confidence and an understanding of the business responsibilities behind it.
Choose the support you need.
A one-time project
For a specific fix, content update, landing page or defined website build.
Ongoing website support
For recurring updates, agreed maintenance checks and a managed list of website tasks. Website support can also be combined with your administrative and operations support.
How we work together.
- 01
A free call
We talk about your website, the changes or problems you want addressed and any deadlines, and see whether we are a good fit.
- 02
A proposal
If we are a good fit, I send you a proposal with the scope, timeline and price.
- 03
The contract
Once you accept the proposal, I send you the contract to sign.
- 04
Kickoff and onboarding call
We meet to set up access, confirm the priorities and agree how we will stay in touch. Then I start the work.
Web work case studies.
From One Blog Post to a New Website for Kibbi
I wrote a blog post for Kibbi, redesigned their blog and revamped mykibbi.ca, then built the whole new website in HubSpot from a mock-up the founder approved.
Read case studyBuilding a Shopify Storefront for Swift Racing Canada
I built a Canadian storefront for Swift Racing Canada, organizing configurable products, product information and freight-related purchasing requirements.
Read case studyOrganizing a Shopify Catalogue and Storefront
I cleaned up product records, reviewed inventory and pricing updates, organized collections and addressed storefront issues for a performance-parts retailer.
Read case studyReviewing a Delivered Website and Coordinating the Fixes
I reviewed a newly delivered website, used an AI-assisted crawler to identify potential defects and checked the findings before correcting the agreed issues.
Read case studyWebsite support guides
What does a technical virtual assistant do?
Where website upkeep fits alongside CRM, integrations, reporting and the wider systems behind a small business.
Read the guideWebsite maintenance support
What ongoing maintenance covers, who it is for and how regular updates help you avoid a full rebuild later.
Read the guideReviewing a delivered website and coordinating the fixes
A crawler flagged potential defects, I checked the findings and corrected the agreed issues.
Read the guideCommon questions
Website Support FAQ
Other ways I support businesses
CRM & Workflow Support
I connect your website forms to your CRM and keep the follow-up working.
Explore CRM & Workflow SupportAdmin & Operations Support
Inbox, calendar, documents and the recurring admin behind the business.
Explore Admin & Operations SupportWebsite Maintenance Plans
Ongoing updates, backups, monitoring and an ongoing list of fixes.
Explore Website Maintenance PlansTell me what your website needs.
Send me the website address, the work you need completed and your preferred timeline. You can book a free call at a time that suits you, and we will go through it on the call.
Book a free callThe booking page shows my available times, so you can choose one straight away. If you would rather write first, send a message through the contact page and I will reply within one business day.
Tell me what you need help with, and I will suggest where to start.
Book a free call