Privacy Policy

At Rellatech, I am committed to protecting your privacy and personal information. This Privacy Policy explains how I collect, use, and safeguard your data when you use my services.

1. Information I Collect

I collect information that you provide directly to me, including:

• Contact Information: Name, email address, phone number, business name
• Business Information: Details about your business, industry, and service needs
• Account Credentials: Login information for platforms I manage on your behalf (stored securely)
• Project Details: Files, documents, and content you share for project completion
• Communication Records: Emails, messages, and notes from my interactions with you
• Payment Information: Billing details and payment history (processed through secure third-party payment processors)

2. How I Use Your Information

I use the information I collect to:

• Provide and improve my virtual assistant services
• Communicate with you about projects, updates, and service-related matters
• Process payments and maintain financial records
• Respond to your inquiries and provide customer support
• Send occasional newsletters and service announcements (with your consent)
• Comply with legal obligations and protect my business interests
• Analyze and improve my service offerings

3. Information Sharing and Disclosure

I respect your privacy and do not sell or rent your personal information. I may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize me to share information
• Service Providers: With trusted third-party tools and platforms necessary to deliver my services (e.g., project management software, email services)
• Legal Requirements: When required by law, court order, or to protect my legal rights
• Business Transfers: In the event of a merger, acquisition, or sale of assets (with notice to affected users)

All third-party service providers are required to maintain the confidentiality and security of your information.

4. Data Security

I implement appropriate technical and organizational measures to protect your personal information, including:

• Secure data storage and encrypted communications
• Access controls limiting who can view your information
• Regular security assessments and updates
• Secure password management systems for account credentials
• Secure file transfer protocols for sensitive documents

While I strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. I cannot guarantee absolute security but am committed to maintaining industry-standard protections.

5. Data Retention

I retain your personal information for as long as necessary to:

• Provide my services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce my agreements
• Maintain business records as required by law

When information is no longer needed, I will securely delete or anonymize it.

6. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information I hold about you
• Correction: Request corrections to inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a commonly used format
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact me at valentina@rellatech.io

7. Cookies and Tracking Technologies

My website may use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Improve user experience
• Enable certain website features

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

My website may contain links to third-party websites. I am not responsible for the privacy practices or content of these external sites. I encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

My services are not directed to individuals under the age of 18. I do not knowingly collect personal information from children. If I become aware that I have collected information from a child, I will take steps to delete that information promptly.

10. International Data Transfers

While I am based in Canada, I work with clients internationally. Your information may be transferred to and processed in countries outside your country of residence. I ensure appropriate safeguards are in place for any international data transfers.

11. Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. I will notify you of any material changes by posting the new policy on my website and updating the "Last Updated" date. I encourage you to review this policy periodically.

12. Contact Me

If you have questions, concerns, or requests regarding this Privacy Policy or my data practices, please contact me: