A whole tech department for the price of one person.
On-demand tech support for entrepreneurs and small businesses. I set up, fix and look after your website, funnels, CRM, email, automations and the connections between them, so you don't have to hire and manage a tech team.
What is on-demand tech support?
On-demand tech support means you have one person to send every tech request to, from a broken form or a failed automation to a new funnel, a CRM move or a launch. I find the cause, fix it, test it and tell you what I changed. Because I look after all of your tools, I check that a change in one place doesn't cause a problem somewhere else.
"She has become someone I trust to take something on, figure it out, and get it done."
Sarah Roth
Client for more than two years
Who on-demand tech support is for.
I work in technical support every week, for a telecom provider, for telecoms equipment and for a mining technology company, where I find faults, fix them and write down what happened. I bring the same process to small businesses that need their tools to work without hiring a tech person.
- Your tools were set up at different times and don't work together.
- Your virtual assistant or team is doing tech work they weren't trained for.
- Something stops working during a launch and you need it fixed the same day.
- You're moving to a new CRM or platform and don't want to lose any contacts or data.
- You don't want to hire, train and manage a tech person yourself.
What I can help with.
Fixes when something stops working
Forms that don't send, emails that don't arrive, automations that stop, payments that fail and pages that don't load. I find the cause, fix it and test it, then write down what happened so it doesn't happen again.
Websites and funnels
New pages, edits, sales funnels and checkout in WordPress, Shopify, Webflow, Wix, Squarespace, GoHighLevel, ClickFunnels, Kartra and custom React sites.
CRM setup, cleanup and migration
Pipelines, tags, forms and follow-ups set up in GoHighLevel, HubSpot or Keap, and your contacts and automations moved across when you change CRM.
Automations and integrations
Zapier, Make and GoHighLevel workflows that connect your forms, CRM, email, calendar, payments and course platform, built, tested and documented.
Launch support
Pages, emails and checkout set up and tested before launch, and I'm on hand during launch week to fix any issues.
Website care
Monthly backups, plugin and theme updates, security and uptime checks, a speed check, and small edits or fixes.
Tools I work inside.
I work in the tools you already use. If I haven't used one before, I learn it quickly and tell you before I change anything.
Customer support and help desks
- Intercom
- Salesforce
- Zendesk
- Freshdesk
Websites and funnels
- WordPress
- Shopify
- Webflow
- Wix
- Squarespace
- React
- ClickFunnels
- Kartra
- Systeme.io
CRM and email
- GoHighLevel
- HubSpot
- Keap
- Kajabi
- Mailchimp
Automation and project tools
- Zapier
- Make
- ClickUp
- monday.com
- Notion
- Stripe
One person for all of it.
Hiring a different freelancer for the website, the CRM and the automations means more handovers and more things that get missed. I look after them together. If you already have an online business manager, virtual assistant or operations lead, I work with them directly, so you don't have to pass messages back and forth. Within the scope we agree, that can include:
- Tech requests sent to one person, with a short written update when each one is done
- Fixes found, tested and written down, so the same issue is easier to solve next time
- Website, funnel, CRM and automation changes checked across the whole setup
- Launch preparation and testing, with same-day fixes during launch week
- Monthly website care: backups, updates, security and uptime checks
- Simple guides showing how your tools connect, for you and your team
What recent tech support work has looked like.
GoHighLevel account: enquiries answered again
I found and fixed broken workflows, calendars and texting, so new enquiries got a reply again.
Telecom provider: faults found and fixed
I work tickets from first report to fix, test the result and write up what happened for the next person.
Mining technology company: systems checked every week
I review system health, find cameras and sensors that have stopped reporting, and log each case until it is fixed.
Tech support from someone who does it every day.
I'm Valentina Akpan, the founder of Rellatech. I started in technical support for a telecommunications company in Nigeria, and today I do technical support for a telecom provider, for telecoms equipment and for a mining technology company.
I'm a HighLevel Certified Admin, and I also look after websites, CRMs, automations and books for small businesses in Canada, the US, the UK and Australia.
Choose the support you need.
Monthly tech support
A block of hours each month at $35 CAD an hour, for fixes, updates and new builds as they come up.
Website care
$150 CAD a month for backups, updates, security and uptime checks, a speed check and up to 1 hour of small edits or fixes.
A one-time project
A CRM migration, launch, funnel, website or system cleanup, quoted at a fixed price before any work starts.
How to get started.
- 01
A free call
We talk about the tools you use, what isn't working and what you want built next, and see whether we are a good fit.
- 02
A proposal
If we are a good fit, I send you a proposal with the scope, timeline and price.
- 03
The contract
Once you accept the proposal, I send you the contract to sign.
- 04
Kickoff and onboarding call
We meet to set up access, confirm the priorities and agree how you send me requests. Then I start the work.
On-Demand Tech Support FAQ
Other ways I support businesses
Customer & Technical Support
Live chat, email, tickets and onboarding, with five-minute chat acknowledgement during booked coverage.
Explore Customer & Technical SupportWeb Services
New builds and the upkeep after in WordPress, Shopify, Webflow, Wix, Squarespace and React.
Explore Web ServicesCRM & Workflow Support
Pipeline cleanup, automations and follow-up workflows across Keap, HubSpot and GoHighLevel.
Explore CRM & Workflow SupportTell me what you need help with.
Tell me which tools you use and what isn't working or what you want built. I reply within one business day.
Trouble seeing the form? Open it in a new tab.
Tell me what needs fixing.
Tell me which tools you use and what isn't working. I read every inquiry myself and normally reply within one business day. If it's a good fit, we'll set up a free consultation.
Book a free callThe booking page shows my available times, so you can choose one straight away. If you would rather write first, send a message through the contact page and I will reply within one business day.
Tell me what you need help with, and I will suggest where to start.