Keep the business moving without every question coming to you.

    If you already have an assistant, a designer and a couple of contractors, but none of them can move forward without checking with you first, you end up managing everyone on top of running the business.

    As your online business manager, I take that coordinating work off you. I run the weekly check-in with the team, keep the project list up to date, follow up when something is running late, and make the everyday calls we have agreed I can make on your behalf. Anything that affects pricing, hiring or the direction of the business still comes to you.

    If this sounds like your week, I would be glad to talk:

    • Your assistant and contractors check with you before they can move anything forward.
    • Projects are left half-finished on the project board because the next step has no owner.
    • The CRM or project board has become messy enough that people have stopped trusting it.
    • Every small decision waits for you, so the team slows down whenever you are busy.

    What I take on.

    Your assistants and contractors

    I brief them, check in on their work, onboard new people when you need them, and help you hire when it becomes clear that a role is missing.

    Projects and launches

    I run them from start to finish, whether that is a course launch, a website rebuild or a retreat, so there is one person who knows where everything stands.

    Client onboarding and delivery

    I set up and look after the steps, so every new client goes through the same process and nothing depends on someone remembering to do it.

    The tools your team uses

    I look after Keap, HubSpot, GoHighLevel, Notion, ClickUp, Looker Studio and the rest. If the CRM or the project board has become messy, I clean it up.

    A Monday update

    Every Monday I send you a written report covering revenue, the sales pipeline, where each project stands, and anything that needs a decision from you.

    Portrait of Valentina Akpan, founder of Rellatech

    You work directly with me.

    I'm Valentina Akpan, and I do all of the work myself. There is no agency behind me, so the person you talk to on the first call is the person who runs your check-ins and writes your Monday update.

    I'm based in Moncton, one hour ahead of Toronto, and I've worked with Ontario organizations including CUTRIC, HRAI and ClinicMonk. The Ontario page has the working hours and details for Ontario businesses.

    You keep your accounts, your logins and your business name. I write down how things are done, so the knowledge stays with your business and not only with me.

    “She works very independently and takes initiative. I don't need to regularly follow up with her to make sure things are getting done. She gets things done when she says she will, and we've never had an issue with her missing a deadline.”

    Sarah RothClient for more than two years
    Read more client reviews

    Operations work I do for clients.

    CUTRIC logo

    For CUTRIC

    I write meeting minutes and presentation decks, file them in each project's folder, track committee attendance in HubSpot, and book review and signing time in the CEO's calendar.

    IPFINITY logo

    For IPFINITY

    I run the monthly billing cycle, wrote the accounting SOPs and put together the onboarding pack for their new accounting hire.

    Kibbi logo

    For Kibbi

    I set up the employer onboarding journey, from account creation and career page to the first job post, and recommended how to set up their CRM and first outreach.

    The Monday Report Method.

    This is how the first month goes. Each step builds towards the written report you get every Monday.

    01

    Audit

    In the first week I look at the team, the tools and the work that repeats every week, and where things wait on you. I also talk to your main contractors, because they usually know where things get stuck. By the end of the second week you have a written 90 day plan and a list of what I will take over first.

    02

    Systems

    I write down how the recurring work is done as SOPs, tidy up the CRM and the project board, and set up the steps new clients go through, so everyone works from the same list.

    03

    Team rhythm

    From the third week the weekly check-ins begin. Your contractors report to me, each task has an owner and a due date, and I follow up when something is running late.

    04

    Monday report

    From the fourth week you get the Monday report, and from then on that is how you keep track of the business without asking around for answers.

    Monday report, week of 26 October

    From Valentina · Example with made-up figures

    Revenue

    $0

    Invoiced last week

    $0

    Paid last week

    $0

    Over 30 days

    Two invoices are over 30 days. I have sent reminders.

    Sales pipeline

    Proposals out
    6
    Calls booked
    2
    Signed
    1

    Two discovery calls are booked for Wednesday.

    Projects

    Course launchOn track

    On track for 14 November

    Website rebuildBehind

    One week behind, copy waiting on review

    Decisions needed from you

    • Approve the new contractor's rate
    • Choose between the two launch dates
    Book a free call

    Questions people ask

    Book a free call

    It is how I start with a new client. In the first month I audit how the business runs, set up the systems (SOPs, CRM and project board), start a weekly team rhythm with owners and due dates, and then send you a written report every Monday.

    Revenue invoiced and paid last week, anything overdue, the sales pipeline, where each project stands and whether it is on track, and the decisions I need from you. It is one written update, so you can keep track of the business without asking around for answers.

    An online business manager runs the day to day of the business alongside the owner. For my clients, that means managing the team and contractors, keeping projects on schedule, reporting on the numbers and looking after the tools. Pricing, hiring and the direction of the business stay with you.

    A virtual assistant usually works through a list of tasks that you give them. As your OBM, I work out what needs to happen next, within limits we agree on, and I manage the people who do the work.

    It suits coaches, consultants, agencies, course creators and other service businesses that already have a few people helping. If those people still come to you for every decision, that is the gap I fill.

    No, I work alongside the people you already have. I bring in a contractor when a project needs one, and if I can see that a role is missing, I will tell you and help you hire for it.

    I work in Keap, HubSpot, GoHighLevel, Pipedrive, Notion, ClickUp, Asana, Airtable, Looker Studio (Google Data Studio), Kajabi, Teachable, Thinkific, Slack, Zapier and Make, among others. If your team uses something I have not worked in before, I will learn it.

    After a free call, I send you a proposal with the scope, timeline and price for your work. See the pricing page for details.

    Tell me about your business.

    Tell me a little about your team, what you sell, and what keeps pulling you back into the day to day. I read every message myself and reply within one business day.

    If you would rather talk it through, book a free call at a time that suits you. I send a proposal with the scope and price after.

    Book a free call

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    Related: operations support, CRM and workflow support, support for coaches, support for agencies.