Ask Rellatech

A technical virtual assistant handles the systems side of a business: CRM cleanup and automations, inbox and calendar management, reports, integrations between tools, standard operating procedures, and website updates. It is different from a general virtual assistant because the work is tied to software, data, and workflows rather than only admin tasks. At Rellatech I do both the technical work and general virtual assistant tasks when the client needs a single point of contact.

Common work: CRM setup and cleanup (Keap, HubSpot, GoHighLevel, ActiveCampaign), automation workflows, inbox and calendar triage, meeting prep, reports and dashboards, standard operating procedures, website edits and small builds, landing pages, form and payment integrations, course platform setup, and social media scheduling.

Passwords are shared through a password manager (1Password or LastPass), never over email or chat. Access is scoped to the tools I actively use, and any access can be revoked at any time. Client files stay in your own Google Drive, Dropbox, or SharePoint. Rellatech is based in Canada, so PIPEDA applies by default, and I sign NDAs when the client asks.

Most clients use Slack, email, or Loom videos. Standing check-ins are booked in Google Calendar or the client's preferred tool. Ad-hoc work goes through a shared task board (Asana, ClickUp, Notion, or Trello) so nothing lives only in someone's inbox.

You are ready when: you can list the tasks you want off your plate, the tools those tasks live in are set up (even if messy), and you have 3 to 5 hours a week to onboard someone. If you cannot answer those, start with a systems audit before hiring anyone.

Rellatech is a solo studio founded and operated by Valentina Akpan, based in Canada. Every project is handled directly by Valentina, so there is no account manager layer and no outsourced overseas team.