Your members get answers without waiting on you.

    Once a program has a few dozen members, the same questions arrive every week: how to log in, where to find the replay, how to book a call, why an email never came. If you or your coaches answer each one, you spend that time answering instead of coaching and selling.

    I take on the support inbox and the tech questions, follow up with your tech vendor until problems are fixed, and turn the questions that keep coming back into help videos members can watch on their own.

    This is a good fit if:

    • You sell a program or membership that costs members a few thousand dollars or more.
    • Your community is hosted on Skool, Kajabi, GoHighLevel or a similar platform.
    • Members email you or your team with the same how-to questions every week.
    • A tech vendor or agency built your system, and they do not follow up when something breaks.

    What I take on.

    Member support

    I answer the support inbox, sort out login and access problems, and check the fix in the live account before I reply to the member.

    Your tech vendor

    When something is broken on their side, I send it to them with the details, track it against their response time and follow up until it is fixed.

    Help videos and a training library

    I turn the questions that keep coming back into short lessons with screen walkthroughs, so members can find the answer without writing in.

    Onboarding

    I look after the welcome emails, the onboarding tracker and booking the first call, so every new member starts the same way.

    CRM and funnels

    I keep your pipelines, forms and automations in GoHighLevel, Keap or HubSpot working, and clean them up when they stop working properly.

    Membership admin

    I handle access, upgrades and cancellations by following your policy, and pass anything about billing or refunds to the person who decides.

    Social media and newsletters

    I design your posts and carousels in Canva, edit short videos and reels, write captions in your voice and schedule them, and put your newsletter together, so your audience hears from you every week.

    Portrait of Valentina Akpan, founder of Rellatech

    Work I've done for programs like yours.

    I'm Valentina Akpan, and I do the work myself. For a software company serving therapists, I went through two support inboxes, grouped the questions members kept asking, and turned them into 10 recorded lessons. The first was reviewed and published within a day.

    For SaaS platforms and agencies on GoHighLevel, I handle help articles, reporting fixes, vendor handovers, testing before changes go live and HIPAA account setup.

    The support video libraryGoHighLevel technical support

    How we start.

    01

    A free call

    You tell me about your program, how many members you have and which support questions take up the most time. I tell you which parts I would take on first.

    02

    A proposal

    If we are a good fit, I send you a proposal with the scope, timeline and price.

    03

    The contract

    Once you accept the proposal, I send you the contract to sign.

    04

    Kickoff and onboarding call

    We meet to set up access, confirm the priorities and agree how we will stay in touch. Then I start the work.

    Book a free call

    Questions coaches ask

    Book a free call

    After a free call, I send you a proposal with the scope, timeline and price for your work. See the pricing page for details.

    No. I never touch the coaching itself. I handle the support, onboarding and systems around your program so you and your coaches can focus on your members.

    GoHighLevel, Kajabi, Skool, Keap, HubSpot, Thinkific, Teachable, Jane App, SimplePractice, Zapier and Make, among others. If your program runs on something I have not used, I learn it before I touch anything live.

    I follow your written policy. I can process a cancellation the way you have set it out, but decisions about refunds and billing stay with you or your team.

    No. I have set up accounts to match signed Business Associate Agreements and completed HIPAA training myself, so I know to keep protected health information out of places it should not be.

    Book a free call at a time that suits you, or send a message through the form below. I read every message myself and reply within one business day.

    Tell me about your program.

    Tell me what you sell, how many members you have and which questions keep coming in. I read every message myself and reply within one business day, and the first call is free.

    Book a free call

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    Related: online business manager, CRM and workflow support, operations support.