an open book and notebook on a desk representing an author's email and reader workflow
    Back to Case Studies

    Kit Email System for an Author with ARC Approval Automation

    How I corrected, completed, and fully tested an author's Kit email system, including newsletter, bonus content delivery, and an ARC application with manual approval, branching reminders, and review confirmation through Google Form and Zapier.

    Kit / ConvertKitVisual AutomationsZapierAuthor Email
    Valentina Akpan, founder of Rellatech

    Valentina Akpan: Founder, Rellatech. Admin and technical virtual assistant for businesses and startups with teams.

    The Starting Point

    The client is a published author with an existing website and a Kit (formerly ConvertKit) account already connected. The form codes were embedded on the site, and changes made inside Kit did appear on the website, so the plumbing was in place. The problem was that the email system behind the forms was incomplete, and the most important flow, the advance reader (ARC) application, was not safe to leave on autopilot.

    The author needed a specialist to correct the setup, finish the automations, style the embedded forms so they stopped displaying as oversized boxes, and test every route end to end before the next book launch. This was not a beginner project and not a website redesign. It was a focused Kit build with strict rules around who receives the book and when.

    What I Did

    I mapped the three signup paths first: the general newsletter, the bonus content form that delivers a PDF and adds the reader to the newsletter, and the ARC application. The newsletter path only needed light polish. The bonus content path needed the delivery email and the newsletter add-on wired correctly so a reader receives the PDF once and then joins the ongoing list. The ARC path was rebuilt from the ground up because an applicant must never automatically receive the book.

    For the ARC flow, the application form only tags the subscriber as an applicant. Nothing else happens until I add a single approval tag by hand after the author reviews the application. That approval tag is the entry trigger for the delivery automation, which sends the book PDF link and starts the branching reminder logic. This keeps the approval step simple enough for the author to manage on her own after handoff.

    I added a Kit link trigger on the book PDF link so every click is recorded as a tag on the subscriber. The branching automation uses that click as the switch. Readers who have not clicked the link receive a short series of timed reminders that stop the moment the click tag is applied. Readers who have clicked move onto a separate timed review-reminder route. Every branch has stop conditions written into it, so no one receives a reminder that no longer applies to them.

    For review confirmation, I built a Google Form to Zapier to Kit connection. When a reader submits the form, Zapier tags them in Kit as having submitted a review, immediately stops any remaining review reminders through Kit's automation stop conditions, and triggers a thank-you email. The author does not have to touch anything for that final step to fire.

    The embedded forms on the site were displaying as oversized boxes. I corrected the styling inside Kit's form editor for the parts controlled there, and coordinated with the author's web developer on the small portion controlled by the site's CSS, so the forms now fit the page naturally on desktop and mobile. Finally, I ran end-to-end tests using test subscribers with temporarily shortened delays, walked every route (application, approval, delivery, no-click reminders, click, review reminders, confirmation, thank-you), then restored the real delays before handoff.

    What Went Into the Build

    Three signup paths, three flows

    A general newsletter form, a bonus content form that delivers a PDF and adds the reader to the newsletter, and an ARC application form that never delivers the book automatically.

    Manual approval for ARC applicants

    The ARC application collects the reader's details but does not send anything until I add a single approval tag. That tag is the trigger that starts the book delivery automation, so no one receives the book without a personal review.

    Subscriber tags organized by book title

    Every tag is scoped to the specific book (applied, approved, sent, clicked, reviewed), so reader history carries cleanly into every future book launch without having to rebuild the structure from scratch.

    Link trigger on the book download

    A Kit link trigger records the moment the reader clicks the book PDF link. That click is the signal the branching automation uses to stop one route and start another.

    Branching automation with real stop conditions

    Readers who have not clicked the link receive timed reminders that stop the instant they click. Readers who have clicked move to a separate timed review-reminder route, so no one ever gets a reminder that no longer applies to them.

    Google Form to Zapier to Kit for review confirmation

    When a reader submits the review confirmation Google Form, Zapier tags them in Kit, immediately stops any remaining reminders, and triggers a thank-you email. The author does not have to touch anything.

    Form styling cleanup

    The embedded signup forms displayed as oversized boxes on the site. I corrected the styling inside Kit and coordinated with the web developer on the small portion controlled by site CSS, so the forms fit the page on desktop and mobile.

    End-to-end testing with test subscribers

    Every route was tested with test subscribers and temporarily shortened delays: application, approval, book delivery, no-click reminders, click, review reminders, review confirmation, and thank-you. Delays were restored before handoff.

    Why It Matters

    For an author, the ARC list is not just a mailing list. It is a curated group of readers who agreed to read an early copy and leave an honest review. If the book goes out automatically to anyone who fills the form, the value of the list collapses and so does the review pipeline. The manual approval tag protects that, without forcing the author to log in and send anything herself.

    The reminder logic matters for the same reason. Nothing damages an author's relationship with early readers faster than a "did you get the book?" email arriving three days after they already downloaded it, or a review reminder landing after they already left one. Every branch was built so that the moment a reader takes the next step, the reminders for the previous step stop.

    The point of a Kit build for an author is not more emails. It is fewer wrong emails, and one clean approval step the author can actually manage between books.

    Tools Used

    Kit (ConvertKit)ZapierGoogle FormsVisual AutomationsLink Triggers

    Who This Is For

    This case study is worth reading if you are:

    • A published author running Kit or ConvertKit with an ARC or bonus content flow that has to stay under manual review
    • Running any application-based signup where the person cannot automatically receive the deliverable
    • Using timed reminder sequences and losing readers because the wrong reminder keeps firing after they already took action
    • Connecting Google Forms to Kit through Zapier and needing a clean tag, stop, and thank-you flow

    Work with Rellatech

    I correct, complete, and test Kit (ConvertKit) email systems for authors and small businesses, including ARC approvals, branching automations, and Zapier integrations. If your current setup is close but not safe to leave running on its own, a short call is the fastest way to see whether a focused build can fix it.

    Contact Me