Admin first, then the systems behind it.

    I start with the work that piles up first: your inbox, your calendar, your documents and the follow-up after meetings. Once that is steady, I write down your processes, coordinate vendors and keep your reporting on schedule.

    For clients who need it, I also clean up the CRM and look after the website. I'm used to Canadian paperwork and software too: GST/HST, T4As, CAD invoicing, Wave, FreshBooks and QuickBooks Canada.

    The practical details

    Hours
    8am to 7pm Eastern time, which is 9am to 8pm Atlantic and 5am to 4pm Pacific. I reply the same business day.
    Invoicing
    Monthly in CAD or USD, with GST/HST by province: 13% HST in Ontario and 5% GST in provinces that charge GST only.
    Payment
    Interac e-Transfer, EFT, credit card through Stripe, or wire transfer for larger engagements.
    Contracts
    A plain-English contractor agreement and a mutual NDA, plus a statement of work for a one-off project.
    Privacy
    I handle client information in line with PIPEDA, keep files in Canadian or North American regions where the tool allows it, and don't subcontract offshore.

    How I can support your business.

    Administrative support

    I manage your inbox and calendar, prepare for meetings, follow up on action items, and keep documents and records organized.

    Operations support

    I coordinate projects, client onboarding and vendor follow-ups, and track deadlines so work keeps moving.

    Online business management

    I take ownership of projects, contractors and delivery, and keep you updated on what is done and what needs your decision.

    CRM and automation

    I clean up and maintain Keap, HubSpot and GoHighLevel, and set up automations in Zapier and Make so routine steps run on their own.

    Technical support

    I fix broken forms, automations and platform settings, and look into the issues that interrupt your everyday work.

    Website support

    I build landing pages and keep WordPress, Shopify and Webflow sites updated, fixed and maintained.

    Bookkeeping support

    I keep the books current in QuickBooks Online or Xero, line up bank accounts, follow up on unpaid invoices and prepare the month-end package for your accountant.

    Social media and content

    I plan and schedule your posts, write captions in your voice, and reply to comments.

    Decks, reports and ebooks

    I design PowerPoint and Google Slides decks, recurring reports, ebooks and branded documents.

    SOPs and process documents

    I write down how your tasks are done, step by step, so your team can follow them and new people can learn them.

    Data entry and cleanup

    I enter data, remove duplicates and fill in missing details in your CRM, spreadsheets and shared drives.

    Portrait of Valentina Akpan, founder of Rellatech

    You work directly with me.

    I'm Valentina Akpan, and I do all of the work myself. The person you talk to on the first call is the person who handles your inbox and sends your updates. Ontario businesses can find hours and HST details on the Ontario page.

    “I hired Valentina to manage the many administrative tasks that had started to take too much time away from the strategic work of running my business. After a quick onboarding she jumped in right away and started making a huge difference, reducing my stress and helping me focus on other things. I also trust her to take care of my personal matters for me. I highly recommend her!”

    Natalie HillSpur Communication
    Read more client reviews

    Questions Canadian clients ask

    Book a free call

    Rellatech is a Canadian virtual assistant service based in Moncton, New Brunswick, supporting executives, business owners and teams with admin, operations, CRM and automation, bookkeeping, website and content work. I work in Canadian time zones, invoice in CAD and handle client information in line with PIPEDA.

    Hire onshore if you need someone in your time zone who understands Canadian business practices and privacy rules; offshore can cost less but usually needs more guidance from you and has larger time zone gaps. I cover the trade-offs in my onshore vs offshore virtual assistant comparison.

    I handle inbox and calendar management, meeting follow-ups, client onboarding, project and vendor coordination, CRM upkeep and automations, bookkeeping, website updates, social media, presentations, reports and SOPs. I start by listing what takes your time each week, and we agree which of it I take on first.

    After a free call, I send you a proposal with the scope, timeline and price for your work. See the pricing page for details.

    Yes, I work remotely with clients across Canada, and in the US, UK and Australia. I work Atlantic Time and overlap with Eastern and Pacific business hours. The Moncton page covers New Brunswick.

    Book a free call or send a message through the form below describing what is piling up. I read every message myself, and if it looks like a fit we talk through the work and I put together a scope.

    I put together a proposal. Once you accept it and we sign the contract, I start right away: I get access to the tools I need and spend the first couple of weeks learning your systems and writing down what I find.

    Tell me what is piling up.

    Send a short note about the work that takes up your week. I read every message myself and reply within one business day, and the first call is free.

    Book a free call

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    Related: admin and operations support, CRM and workflow support, bookkeeping support, all services, clients outside Canada.