Virtual Assistant in Toronto and Ontario

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I start work before your day begins.

My working day starts at 8am Toronto time. By the time you open your laptop, I've sorted the overnight emails and planned the day.

I usually start with the admin that builds up fastest. Once the daily work is running smoothly, and if your team often waits on you for decisions, I can also take on the coordination as your online business manager.

The practical details

Hours: 8am to 7pm Eastern time, the same as Toronto and Ottawa, Monday to Friday.
Invoicing: One invoice a month in CAD with 13% Ontario HST, paid by Interac e-Transfer, EFT or card.
Contracts: A plain-English contractor agreement and a mutual NDA, plus a statement of work for a one-off project.
Privacy: I handle client information in line with PIPEDA, and I don't subcontract offshore.

How I can support Ontario businesses.

Administrative support

I manage your inbox and calendar, prepare for meetings, follow up on action items, and keep documents and records organized.

Operations support

I coordinate projects, client onboarding and vendor follow-ups, and track deadlines so work keeps moving.

Online business management

I take ownership of projects, contractors and delivery, and keep you updated on what is done and what needs your decision.

CRM and automation

I clean up and maintain Keap, HubSpot and GoHighLevel, and set up automations in Zapier and Make so routine steps run on their own.

Technical support

I fix broken forms, automations and platform settings, and look into the issues that interrupt your everyday work.

Website support

I build landing pages and keep WordPress, Shopify and Webflow sites updated, fixed and maintained.

Bookkeeping support

I keep the books current in QuickBooks Online or Xero, line up bank accounts, chase invoices and prepare the month-end package for your accountant.

Social media and LinkedIn

I plan and schedule your posts, write captions in your voice, reply to comments, and update your LinkedIn profile and company page.

Decks, reports and ebooks

I design PowerPoint and Google Slides decks, recurring reports, ebooks and branded documents.

SOPs and process documents

I write down how your tasks are done, step by step, so your team can follow them and new people can learn them.

Data entry and cleanup

I enter data, remove duplicates and fill in missing details in your CRM, spreadsheets and shared drives.

Course platforms

I set up and maintain courses, enrolments and student emails in your learning platform.

You work directly with me.

I'm Valentina Akpan, and I do all of the work myself. I've worked with Ontario organizations including CUTRIC, HRAI and ClinicMonk, on executive support, operations coordination and CRM work.

“I'm in the imagination business but can't imagine a Business Operations Specialist with more initiative, intelligence and instinct than Valentina. Did you notice that her initials are V.A? What more do you need?”

Lorne SilverHRAI

Questions Ontario clients ask

Yes. I've worked with Ontario organizations including CUTRIC, HRAI and ClinicMonk, and I work remotely with clients anywhere in the province: Toronto and the GTA, Ottawa, Hamilton, Kitchener-Waterloo, London and elsewhere.

I work 8am to 7pm Eastern time, which is Toronto and Ottawa time, Monday to Friday. I'm based in Moncton, an hour ahead of you, so my day starts before most Ontario offices open.

Yes. As an online business manager I run the weekly check-ins, keep projects moving and manage your contractors. My online business manager page explains how that works.

Yes. Invoices to Ontario businesses are in CAD with 13% HST.

My rates start at CAD $30 per hour, and ongoing support is a flat monthly fee agreed in writing. The pricing page explains how the support levels work.

Book a free call at a time that suits you, or send a message through the form below. I read every message myself and reply within one business day.

Tell me what your business needs.

Send a short note about the work you would like to hand over. I read every message myself and reply within one business day, and the first call is free.

Book a free call

Send a message

You do not need a detailed brief or a support package already in mind. A short description of your situation is enough to start.

First month free

Rella keeps your enquiries, clients, session notes, intake forms, tasks and online booking in one place. You can try it free for your first month.

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