I handle the admin around your sessions.

    A therapy practice receives a steady flow of small requests: new inquiries, intake forms, reschedules, cancellations, reminders and receipts. Each one is quick, but together they take up the time between sessions and are often finished in the evening. When the practice software or the CRM is not set up the way you work, there is even more to do by hand.

    I take on that administrative work in the tools you already use, and I follow the processes and wording you approve. I only access what we agree I need, and I do not give clinical advice. I pass anything about a client's care straight to you.

    This is a good fit if:

    • You run a therapy or clinic practice, on your own or with a small team of clinicians.
    • Your bookings and client records are in Jane App or SimplePractice, and your intake or follow-up runs through GoHighLevel.
    • New inquiries, reschedules and reminders take up time you would rather spend with clients.
    • You want support from someone who works only in the parts of your systems you agree on.

    What I take on.

    New client inquiries and intake

    I reply to new inquiries with the wording you approve, send your intake forms and check they come back complete before the first appointment.

    Scheduling, waitlist and cancellations

    I book, move and confirm appointments, keep your waitlist up to date and follow your cancellation policy when a spot opens up.

    Invoicing and receipts

    Within the scope we agree, I send invoices and receipts from your practice software and pass any question about fees or payments to you.

    Inbox and calendar

    I sort your practice inbox, answer routine messages and keep your calendar accurate, so you can see your day at a glance.

    GoHighLevel pipelines and automations

    I set up and maintain the pipelines, forms, reminders and automations that take a new inquiry through to a booked appointment.

    Jane App and SimplePractice setup

    I help set up and look after your services, availability, forms and notification settings, and I test changes before your clients see them.

    Portrait of Valentina Akpan, founder of Rellatech

    Work I've done for practices like yours.

    I'm Valentina Akpan, and I do the work myself. I work as a Technical Support Specialist for ClinicMonk, and I also support a clinic training business. I hold HIPAA Awareness for Business Associates and HIPAA Security certificates.

    For a wellness practice, I connected booking, contracts, payments and welcome messages into one client journey. For a healthcare front desk, I connected intake and status updates into a shared tracker with a daily digest. For SaaS platforms and agencies on GoHighLevel, I handle help articles, reporting fixes and testing before changes go live.

    A wellness practice client journeyIntake for a healthcare teamBooking attribution for a wellness businessGoHighLevel technical support

    How we start.

    01

    A free call

    You tell me about your practice, the software you use and which admin tasks take up the most time. I tell you which parts I would take on first.

    02

    I look before I change anything

    I go through your intake process, calendar settings and automations to see where inquiries wait and which steps are still done by hand.

    03

    A written proposal

    We agree in writing what I handle, what I can access and what stays with you. I start as soon as you accept the proposal and we sign the contract.

    Book a free call

    Questions therapists ask

    No. I do not provide clinical advice or take part in your clients' care. I handle the administrative work around your practice, and I pass any message about a client's care straight to you.

    I only access the accounts and information we agree I need for the work. I hold HIPAA Awareness for Business Associates and HIPAA Security certificates, so I know to keep protected health information out of places it should not be. If your practice has its own privacy policy, I follow it.

    I work in Jane App, SimplePractice and GoHighLevel, along with Google Workspace, Microsoft 365, Zapier and Make. If your practice uses something I have not worked in, I learn it before I touch anything live.

    Yes, within a scope we agree in writing. I can send invoices and receipts from your practice software, and decisions about fees, refunds and payment questions stay with you.

    The fee depends on how much of the admin you hand over and how many clinicians I support. We agree the scope and the fee in writing after our first call. The pricing page explains how my support levels work.

    I'm based in Moncton, New Brunswick, and I support practices across Canada, the US, the UK and Australia. I start as soon as you accept the proposal and we sign the contract.

    Book a free call at a time that suits you, or send a message through the form below. I read every message myself and reply within one business day.

    Tell me about your practice.

    Tell me which software you use, how many clinicians are on your team and which admin tasks take up the most time. I read every message myself and reply within one business day, and the first call is free.

    Book a free call

    Send a message

    You do not need a detailed brief or a support package already in mind. A short description of your situation is enough to start.

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    I keep your information private and do not share it.

    Related: GoHighLevel support, CRM and workflow support, administrative support, pricing.