GoHighLevel workflow fixes, tested before they go live.
When a workflow stops sending texts, emails or tasks, leads wait and your team starts doing the follow-up by hand. I find where the workflow breaks, fix it, test each path and write down what I changed.
What does a GoHighLevel workflow fix include?
I review the workflow from the trigger to the last action, check the contact records it ran on and read the execution logs. I look at the settings around it as well: the phone number and texting registration, the email sending domain, calendars, forms, tags and pipeline stages. Then I fix the cause, test it with a test contact and tell you in plain words what was wrong and what I changed.
Who this is for.
I work with small businesses and business owners, coaches, clinics, agencies and SaaS platforms that run on GoHighLevel. You may be noticing that:
- New leads are not getting the text or email they should get.
- Appointment reminders or confirmations stopped sending.
- Contacts are stuck in a workflow, or go through it twice.
- Tasks and internal notifications do not reach the right person.
- A snapshot change has to go out to many sub-accounts without breaking custom work.
What I check and fix.
Triggers and filters
I check that the trigger fires on the right form, calendar, tag or pipeline stage, and that the filters are not excluding the contacts you want in the workflow.
Texts that do not send
I check the phone number, A2P 10DLC registration, contact consent and Do Not Disturb settings, and the message itself. Unregistered numbers and blocked contacts are common causes.
Emails that do not arrive
I check the sending domain, the from address and the email action settings, and look at whether messages are bouncing or being filtered.
Waits, conditions and goals
I review wait steps, if/else branches and goal events, which are often why a contact stops partway or never reaches the action you expect.
Duplicate and overlapping workflows
I look for older workflows that still run on the same trigger, so contacts do not get two messages or two tasks.
Changes across sub-accounts
When one workflow change has to reach many sub-accounts from a snapshot, I check each account for custom work first and test after the update.
Where the fix usually sits.
A workflow problem often starts in a connected setting. I check these areas inside your GoHighLevel account and the tools linked to it.
Inside GoHighLevel
- Workflows
- Calendars
- Forms and surveys
- Pipelines
- Phone numbers and A2P
- Email sending domain
Connected tools
- Zapier
- Make
- Webhooks
- Stripe
- Google Calendar
What you get.
Each fix ends with a working, tested workflow and a short written note.
- A review of the workflow, its trigger and the settings around it
- The fix, made in your account within the access we agree
- Tests with a test contact on each path before it goes live
- A written note of what was wrong, what I changed and what to watch
Work I have done on GoHighLevel workflows.
One workflow change across 84 sub-accounts
For a white-label healthcare platform built on GoHighLevel, I updated one workflow across 84 clinic sub-accounts and checked each account for custom work before making the change.
Missed-call phone trees
For the same platform, I gave more than 80 missed-call phone trees a voicemail step in one day and tested each one with live calls.
Texting registration
I prepare and follow up A2P 10DLC registrations and rebuilt the compliance pages for 14 clinics in one day, so their texts could send.
You work directly with me.
I'm Valentina Akpan, a HighLevel Certified Admin based in Moncton, New Brunswick. I work remotely with clients in Canada, the US, the UK and Australia.
I check the facts in your live account before I change anything, and I tell you what I found in plain words.
How pricing works.
A one-off fix
Workflow fixes are billed at my Systems rate, which is listed on my pricing page. I confirm the scope with you before I start.
A new or rebuilt workflow
If the workflow needs to be built again, I quote a fixed price before any work starts. My pricing page shows where automation builds start.
Ongoing GoHighLevel support
If fixes keep coming up, a monthly plan covers ongoing checks, fixes and changes. The hours and price are agreed in your proposal.
GoHighLevel guides
GoHighLevel workflow not sending texts
The checks I run, in order, when a workflow text never arrives.
Read the guideHow to set up a course portal in GoHighLevel
Products, lessons, offers, access and the welcome email, step by step.
Read the guideWorkflow automation audit
How an audit finds fragile workflows and missing ownership.
Read the guideGoHighLevel Workflow Fixes FAQ
Other ways I support businesses
GoHighLevel solutions
Setup, builds and ongoing GoHighLevel support from a HighLevel Certified Admin.
Explore GoHighLevel solutionsZapier and Make automations
Connections between GoHighLevel and the other tools you use.
Explore Zapier and Make automationsA2P 10DLC registration
How I prepare and follow up texting registration.
Explore A2P 10DLC registrationTell me which workflow is not working.
Send me the workflow name, what it should do and what is happening instead. I will review it and tell you what I need to fix it.
Book a free callThe booking page shows my available times, so you can choose one straight away. If you would rather write first, send a message through the contact page and I will reply within one business day.
Tell me what you need help with, and I will suggest where to start.